We’re here to ensure you have the best experience with your BirdsView bird feeder. Below, you’ll find video tutorials, FAQs, and user manual downloads to help you get started effortlessly.
Ensure it is placed in direct sunlight, clean any dust or dirt, and check if the cable is securely connected.
The Vicohome app displays the current battery level. If it’s low, ensure the solar panel is receiving adequate sunlight or charge the camera via cable.
Different birds prefer different seeds. Many birds like sunflower hearts or black oil sunflower seeds. Some also enjoy unsalted peanuts.
The camera has a night vision function, so you can see birds at night, but they generally do not eat at night. You can see them resting instead.
Yes, you can turn off notifications in the settings on the Vicohome app.
Ensure that our Vicohome app has been granted “location permission” in your device’s settings. It should be set to “allow when using” to enable the Wi-Fi name to appear during connection.
Yes, when night vision mode is activated, you may notice subtle red lights emitted by the built-in infrared lamp beads. These lights ensure that the camera, connected through our Vicohome app, can capture clear images even in low-light conditions, providing enhanced visibility of your surroundings.
In the Vicohome app, you can choose between a fixed recording time or “auto” mode. When set to “auto” and subscribed to the Awareness plan, the camera will record videos for up to 3 minutes upon detecting motion.
If the device malfunctions, simply perform a long press on the power button to restart the camera.
Ensure to check several factors to troubleshoot Wi-Fi connectivity issues:
If all these aspects seem correct and the issue persists, it might indicate a potential Wi-Fi signal reception problem with the camera.
Yes, you can check the signal strength through the app. When the camera is added to Vicohome app, the signal strength will be displayed. To check it, click the settings icon on the right side of the camera on the Home Page.
Wi-Fi coverage typically extends between 30-50 meters when using our Vicohome app. However, this range can vary depending on factors such as obstacles (walls) and the transmitting/receiving power capabilities of the Wi-Fi router.
If the screen is displaying upside down, you can adjust this setting through the camera settings menu in the Vicohome app. Navigate to:
Yes, our Vicohome app is compatible with both Android and Apple devices.
Yes, the smart bird feeder supports cloud storage for up to 3 days for free. You can extend storage time by subscribing to a storage plan or using an SD card for local storage.
The Vicohome app is optimized for mobile phones and iPads but is not compatible with PCs at this time.
Yes, the app supports multiple users, allowing up to 4 people to view the live feed simultaneously.
No, it exclusively supports 2.4GHz Wi-Fi.
If the camera’s power is running low, you can use the adapter and cord to charge it indoors while it’s raining.
Charge it initially for at least 8-10 hours, then utilize the solar panel. Ensure it receives at least 12 hours of sunlight per week for optimal performance.
To use the AI function for bird identification on the Vicohome app, you’ll need the Awareness Gen2 service plan. Follow these steps:
After subscribing to the Awareness plan, follow these steps to use the Bird AI function:
Download the latest manuals to install your BirdsView feeder and set up the Vicohome app effortlessly.
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